In the summer of 1986,
a heavy trucking company in the Pacific Northwest hired a driver fresh out of
truck driving school and tried to train him in flatbed load-handling. In spite
of their best efforts and the driver's sincere attitude, the driver seemed
unable to learn the information. They wanted help in clarifying the problem.
The driver was
referred to psychologist Bill McConochie, Ph.D., for an evaluation. Testing with
the Wechsler Adult Intelligence Scale (Revised) revealed an I.Q. of only 79, in
the borderline retardation range. The driver simply was not smart enough to
learn and remember the many details of flatbed load-handling. The trucking
to let him go and the driver found a job with a company that did only local hauling with
A month later, the
owners of the company asked Dr. McConochie about the
feasibility of developing a paper-and-pencil test for screening truck driver job
applicants. Their firm serves eleven western states and employs about 100
flatbed and other truck drivers. At the time, they were growing and having
difficulty finding good drivers by traditional screening techniques. Hiring and
trying to train drivers who weren't qualified was wasteful and expensive.
in particular is especially demanding, requiring skills for securing a wide
variety of loads. This trucking company's drivers are typically out on the road for a
week at a time, and must be able to supervise the loading and unloading of a
changing variety of freight on their trailers without immediate supervision.
This company has a
Mayflower franchise with several household goods drivers. They also have some loboy drivers. Their flatbeds carry liquids in rubber bags on some routes. Thus,
they needed a test which would enable them to assess applicants for a wide
variety of heavy trucking jobs. This research and need helped produce the
first version of our configurable multi-section truck driver test.
Updating for the Fortune 100
In 2001, we found ourselves presented with another
challenge: Updating and customizing the exam to meet the needs of a major
Fortune 100 company. This company has over
$35 billion in annual revenue and nearly 2,000 stores across the
United States and Canada. The company had requested that we modify the exam to
fit their particular testing situation for hiring drivers. This included
customizing the exam to be seamlessly integrated with their intranet as well as
configuring test sections relevant to their operations and re-calibrating the
exam with their drivers and company needs in mind. The needs also included
coordinating and standardizing the exam administration among numerous physical
Through our partnership with this Fortune 100
company, we were able
to begin development on many of the tools used on this website today.
These include automating the exam process and making the administration and
analysis of results as easy and problem-free as possible. The requirements
brought us to create a testing system where administrators can easily add driver
accounts and administer the exam online with just a couple steps.
We also developed a host of reporting tools to aid
administrators in analyzing the data after the exam is taken by the driver.
These sort of tools include numerous online charts and graphs detailing a
driver's strengths and weaknesses as well as downloadable Excel spreadsheet
documents containing current and historical driver data.
In response the the varying needs of the multiple
test locations, we developed a dual testing system which includes the option to
administer an exam online or administer a paper version of the same exam and
score the exam through an automated Scantron-like system. This system
duality gave the flexibility in infrastructure to administer the same exam
whether or not a testing location had appropriate computer and internet
Building A Nationwide Product
Both the testing system technology and the exam
itself that we use on this website have come together based on years of
research, development, customer feedback, and improvements.
In building TruckDriverExam.com, we approached the
project with the end user and the administrator in mind. The tools we
added for this site are designed to give the test administrator an easy
interface from which he or she can effectively administer multiple truck driver
exams and make sense of the results. That is why our testing process is
not more complicated than it is and our reports do not provide you with stacks
of irrelevant information. Our tools and process are to-the-point giving
you the tools you need to be effective in your test administration.
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